Shipping And Delivery
At Pookie Dumplings Books, we do our best to ensure that all of our customers have an excellent shopping experience with us.
All our products are shipped using Royal Mail and you will receive a tracking number via email once your order is confirmed.
How much does delivery cost?
Postage and packaging is at a flat rate of £3.50 UK only (for 1 to 3 books maximum).
If wanting to purchase 3 or more books please contact us at firstname.lastname@example.org for a postage quote.
Other countries’ postage costs will be calculated at check out.
Europe – £12
Canada – £14
USA – £14
Australia – £17
For any countries not listed at checkout, please contact us directly for your order.
Will I be able to track my order?
Yes! You will receive a tracking number via email once your order has been dispatched from our office.
When will my order arrive?
Our dispatch team works hard to ensure that your orders are fulfilled as promptly as possible.
Once your order has been submitted and payment received we will begin processing your order.
Processing can take up to 48 hours.
Delivery in the UK can take up to 3 to 5 working days. This excludes Sundays or public holidays. During busy periods packages may experience a delay in arrival.
Please note that expected delivery dates are estimates.
What happens if my package doesn’t arrive?
If your package doesn’t arrive, please contact email@example.com immediately.
We will contact our delivery partner to check the status of the delivery as it may just be delayed.
If it has been confirmed that the item is lost, we will be happy to offer you a replacement.
What if my package gets damaged during delivery?
If you notice your ordered item(s) has been damaged upon arrival, please report the damage to firstname.lastname@example.org within 7 days of receipt and a member of our customer service team will assist you in resolving the issue.
Your satisfaction is of utmost importance to us.
Where do you ship to?
Currently, we only ship within the United Kingdom, US, Canada, Australia, and Europe.
However, if you reside outside of the United Kingdom and would like to purchase a book, please contact email@example.com.
Please note, we also do not deliver directly to PO BOX or Parcel locker addresses. Packages cannot be tracked at these drop-off points and we want to ensure your items are delivered directly and received by you.
Where are orders delivered from?
All of our orders are delivered from the United Kingdom.
Can I purchase in bulk or for wholesale?
If you are interested in purchasing for wholesale purposes, please contact firstname.lastname@example.org.